1 MAY15,2008 
COLLABORATION CHARTER 
THE H.O.P.E. COLLABORATIVE 
OF 
HAYWOOD COUNTY NORTH CAROLINA 
© 2008 
ThischarterestablishesthefunctionsandorganizationalstructureoftheH.taocoofbnuiHmnsaeepycwirntoeovtdohedistsyhCAseotpeuwpmnaat,lyyat,ctohhNpaioaetrnrtwshcoeoCnruasenrswotpyliiotnihnnaddt.,hiOsbeauobrStimhcliotoailelskasyibnaoMdnriodavutidDinvueteaaailfisnopasregograsfrnooWinuzsepastwoitoefhnrsonsixeaNxanopgdreetarhiOsceCina.ePancsr.eEjoino.vliCitinneooairlnle-.lagnHbctooe.Orgaa.ePntti.dhvEee.r means“HelpingOurPeopleEmerge…from crisisto senseofsharedresponsibility. healing,”reflectingourcommunityandour rrspeeyrsssotpomeolumonttsisioi’nbncgihlaistanainedfges,oetyouwurfoerwrgaopucreikkdrnespoolliwannnslee.swdWfgTiotehheritdsdwheciaischltaliasebitrimiotlmientbri-aermsyasecaabteksenitndodhguieDf,tfeciiomcaouufmprlptomv,eribrstusauinoontinntctsahar.toanitloAdentsmhe,weacisceorshenibowfpeindaag,errinvtdnnasttelihuwareeliiwlstwlyialb,olnecrpdoklganoryfeflaiicntt, dbeiscaabuilsiteiewseanwdilDaedadfrpeesrstoongseethxepretrhieencbianrgriveirosleanncdecahnadleanbguessee.ncounteredbypersonswith Sec. I. VISION STATEMENT 
pqOeurgrasalointnyiz,saiwnticholuonsseivixnepeHaraniyedwnrcoeesopvdoioCnloseiunvnceteyseatnravdkiceaecbsoutlshleeactttoievmmeporeovsewpfeorrnopsmiebcislrioitsynisstotwopithrhoevadilidisneagba.ilsiteieasmalensdsDsyesatfem of Sec. II. MISSION STATEMENT 
pdcTohrisolealcabeHbidlo.iOturia.rePetsi.soEawn.nC,dhocirclDlehaeabawtofinirplagetbarievscoefounwllslleiylwclitrhnievtomeeegorxrevapseteperobdieaninrsnrectiee,oravtsnhiotdeoleccsnhuecalrtenvuigacrienendsgoafaonobrdguuasrsenuaipgzbeapytnoficoortinsestasefl.orpirnopgliecarigseoesnnacsnywdith Sec. III VALUES AND GUIDING PRINCIPLES 
avwTalhpoleuhrkefaoswblewleotiwialclrainbelegodurvodasineelugrde..asWshegauvuienddibneegrespntraiidnnecdinptthliefaisetfdworebyomutharyewaCodordkla.oObtohurerarvtvaivaluelueaesssheoaqvvueearlbltyeimeimneplaiosntrdetadtnhintatfotrhethsee 

2 MAY15,2008 
Accountability - AcountabilityisanunderpinningoftheColaborative’seforts.tathogeeaincrccaioegmesnpecmliisebhsri,naacgneodtuhtroismevaiascslhuioeonathannedrdp.rleeadlgizeintogobueravnisswioenr.aTbhleetCooltlhaebogruaitdievelinaensdoiftsthmeeICtmhisabeertsresre,nttoial Accessibility aiaantcctccpieetrussossdgiiprbnairalmoiltgyarsnaae-dmcrvtpWssic,raeoesssegb.arrWaevnimlcieeeemqvsbueaeaatltnliihiecdzaventiermet,iehnamdeloesopf.dwfeWieaoirntepienglbegpperwseloiereetsrvevosecinectstreihovsweantithhtfharaaogtvdmeeminstafechuibeeerittslishataaieepnmrsdeveriisncnroitddginmihv’Dstiiedszcaauuaftaslitpoluesenvrsra.ehsWlroo,ynpueoshlndbyteeosslieeiceeelansvkleg,etatotogheat understandacesibilitybariersandtoaddresthem overtime. Confidentiality - W ebelieveintheindividual’srighttochoosetodisclose gtachrrgeeeeaanittnceefieroasrd,pmepltaaeactriielosionwnnhiSsseewpcrerteoioCstneoecrlVlvtaIeebod,ofaartnanhdtdeivorCeuehmrmasreeatlimevnresb:sewCironistnhahfiianwdveatehnyttethiahCelaoitatlylbiasAilbisgtoayrrfeaeteotiamvsnehed.naitrTn.ehaiinsnftoeornpmivnicifaroiotsrinomamndadeatinrboetonsuws.teWhdoeeurinerwil 
Elimination of Barriers - rdeiscaebivileitsieesrvaincedsD.eafpersoWnsefrboemliedviescinloesilnimgianbautisnegobraarnieeresdtehdatapcreovmemntopdeartsioonnstowaitchcesor Empowerment iotpmoweprfnseloeelimnlvsteeh,snwe.tyWhchoheaoavbirec–eeeloivsepWivactetnieiomdtnbhisessaloftiboereavrsmsecuehpridnvaoianwcvlgroweeerraasmaytonisnefdongvnttiaoosisluneeydpnnspihtcveeaiidmenauscnatetdhhlstaeahatbemnaudpleslooaetwhsn,setssio,ibrpeimlaeditrbauiseikcloiseatnitfecsoiohswrn.oti,ihtcaheenmsddiasttabooobocuillosittnittethorseoailrntlhdiveeDirse,af Inclusion – spaamrteicicphaotiecefWuslealynbidenloitephvpeeiortrchtouamntiptmieeurssnofiotnyrs,swtaofietrhteycdeaisinvadebiseluiqtpiuepasolarantndadsDeoeqtahufeitpraecbrolsemotnmrseuahntamivteyenmtht,eeamrnibgdehtrtosthohaavvee.the 
Open Communication – inanenvironmentfreefroWmefevaarluoefrtehteriabbuitliitoyntoshareinformation,ideas,opinionsandvalues . 
Respect Cdoiglnlaitbyoaran–tdivWien.teevgariltuyeoofuoruserlwveosr,koatnhderaspapnrdectihaotesewwheatseeravceh.mWeembbeelriehvaesitnomoafienrtatointinhgethe Safety - canreceivWeesubpeplioervteininacwreaaytitnhgaatnreodrugcaensizraistkiofnraolmcuflutrutrheewrahbeuresep.eoplecandiscloseabuseand 
Self Determination and Autonomy situation.Werespecttherightofea–chWpeersboenlietovebtehwatheovtehreyypaerresoanndisttohemeaxkpeetrhteoinrothwenirown

3 MAY15,2008 
choices,wheneverposible,basedontheirexperiencesandtheirabilities.owriglapnriozacteieodnsinosfiteurastuiopnpsoortf,vwioelerenscpeeacntdthaeburisgeh.tsofvictimsandsurvivorstWohdielecioduerhow they Understanding – prCaeneoldrlalsatdoibnenogfsrintawoittiititvohhenedrseip,sprpaorobevWililsiciseteiiioenesntbss,eao.plinWfreodsveeceDersvieduniaucplferpeepsoasearr,nrtnlsiiudnomnngsidtusaaepwbtrpioshootuonartsntasadar.neinWnddvgegimcaatvgiaianmenlinundscegaoytuirnepnsssrduiotgerhchvreatisvsttisoaneerntassodc,ohitcnfhagavepgitaoechculneeiltcntieyuecxsriepneaea,tnrnlhaiddeennsgatcurbeeausngsogeeft.hs sbUyensndteeefmristtwpaenilrldscionhngasnpwgroeitmhovodetiersastibcmiolienti.neescotrioDnesaafnpdeersnohnasn.cWeseokunroiwnstihghattitnhtiosihsoawflusyidstpermosc’ecshsaansgtehecan Sec. IV. MEMBER ORGANIZATONS and RESPONSIBILITIES 
rtThehseepirfoornelspoibrweilisinteigenssteaotcfitvitoehsne,iCtdhoeelnlactoibfomiersmattoihvneermreeseppmroebnseesrinbotialrigttiiavenesiszo.afttihoensoorgfatnhiezaHti.Oon.Ps,.Ea.sCwolelalbaosrathtieveroalnesdand 
MEMBER ORGANIZATIONS OF THE H.O.P.E. COLLABORATIVE and THEIR REPRESENTATIVES 
• The Arc of Haywood County (The Arc) 
tTRhhereporuAegrschensgetrarovtuievpsehi:noHdmoivleliydsuLaeanmlsdiwteruiatxhn,smEitxiioeldcnutaotliavsneedvDeiirnreed/ceptporeornfoduenndtldiveivnegloappmaretmnteanltdsis.abilities • Haywood County Department of Social Services (DSS) 
aaRDrgeSeepSnirinecsysnaeetnfheetaddatteoirrvefaecpl:eryCoivmateerasocntnaidnvSaedmteseiedtvhra,v,lsiutcEaaecttoseen.ssourmeppiecorvrIntissdeetdopeadnneddteecrnomcueinntPeyrwoagdhrmeatmihneiAsrtdaemdreuindltissstowrcaiittaohlrsdeisravibcielitie • Haywood Vocational Opportunities Inc. (HVO) 
eHRmeVpOprleoissyeamnCteeantrtitviffeoie:rdJpaeRnreashoJaonbnsielwist,aitCthiaodsniesFaMabcaiillniittaiyegste.hratprovidesworkforcetrainingand • Resources, Education, Assistance, Counseling & Housing (REACH) of Haywood County 
aRnEdACsuHrivsivtohrescoofudnotmydeostmicevsitoiclevniocele,nsceex-usaelxausaslaauslsta,uraltpdeiraencdteseldrevircaebpursoev.iderforvictims

4 MAY15,2008 
Representatives: JuliaFreeman,LisaCrowe,EldeExreAcbuutisveePDroirgercatmorCoordinator • Smoky Mountain Center (Smoky) 
nCSDmeaertvooweklloiyonrpakMmfDooeeurnpnmtataraeltinmnDtiCeaslanehntbeitoleiaftrlytHihsae,naaddlteLhoSvuceaalbnolsdptMamHenuencmnetataAalnlbHduSeiesaseraltvbShicieleMirtvsya,icnaDenaisvgd.iesSsmimuonebosnkottyafnEmMncteaeinntayatbagoulefsHsteehasaeepltrNrhvoo,ivcrietdhse.r Representatives: LRahuornadJaanCsooxn,,DHiraeycwtooroodfCCooumnmtyuCnoitmymSeurnviitcyesBasedClinician • Thirtieth Judicial District Domestic Violence-Sexual Assault Alliance, Inc. (Alliance) 
copTohfronedmvoAemolnltieeaesrnstcficoceorvmistiohmaleenunConconietlply,arscboeaofxpirutaa,atcrliievtageysi.sobanuuailldlt,cinsotgaaltlikotiionimngptahrnoadvteeplrdtoheveridraeebssupseoedn.usTcehaettoioAvnli,icaotniumctesreiasancadhc,tsiaunnrgvdiavsors Representatives: SSAHHyul..lOObeiai..lnFPPoMc..EEewa..,lnCCenoor,,llllaaDExibbreooecrrcuaattttoiiivrvveeeofDPPGrriroorejjaeecntccotttrPDD,rii3orr0eegtccrhattooJmurrds,ic3ia0lthDJiusdtriiccitalADliiastnrcicet, Additional Resources: 
tTPbhhrroeientCgeHoca.Otlidav.iPebvo.eESrre.asCrtevoivirlcealae,nsbtghoaeernaoydtfpivDereixospvhaeiabdrsieileittonwiecbosejesicscoastnuirvoseeuuslin.tnadsnidgtishs,taDabenilnidtiisneesa,vCaiogblaeutmsioeanantnhadnroeduxSpgahlomtithaHetuiAobndbu.aWlrtdi,twhihno 
COMMON RESPONSIBILITIES OF THE MEMBER ORGANIZATIONS 
tTihmeem.Eeamchbeorfothrgeamniezamtiboenrsorregaalniziezatthioantsthheairsraoglreeseadntdortehsepofonlsloibwiliintige:smaychangeover • Committoacomplishorganizationalchange. • IdentifyandprovideColaborativerepresentativestoworkontheproject. • iCPnloacmlnumdaniintdgsTtbaoufoftltsno,oNtpealiermtdiicstiepAdastteeos:asCnmodelwnatboorRkreapotonivredteaClnhivdaertrthaeebr,lSeFtsordactuuesrginSictgaPtthleaemn.Pelnatn,nNinegedPshAassesesment • CommittoproducethedeliverablesoftheImplementationPhase.

5 MAY15,2008 
• HelpdefineindividualandagencyrolesthroughoutthedevelopmentanimplementationoftheproductsoftheColaborative. d • oPrrogavnidizeaitniopnut.andfeedbackintotheColaborativeasitrelatestothemember • ILneaaddRdeAivgtiieeonwnctyao,ghethanescytchobemufdmogleolotnwsraienssgiptaordnedslaiitbtieiolsintitaeolsrseoysfspttehomensimicbecilhmitaibenesgr:eo.rganizations,theAliance,asthe • Convenethememberagenciesandorganizationsandtheproces. • ProvideleadershipfortheColaborativebyprovidingtheProjectDirectors. • Providefiscaloversightandrequiredreporting. • Provideorganizationalstructure. • wJAuchstotaicmseaa(VycoEcnhRdAaun)igatentdofrkothemeytcOiomfmfiecmetouontniimtVyeios.tleankecehoalgdaeirnsstwWhoomwielnb,e(OidVeWnt),iftiehdeoVveerartInimsteitauntedof • iAncftoarmstahteiomnaeldnieawcospnatapcetrpaortinictlefosr.alstandardandsituationalpresreleasesand 
ROLES AND RESPONSIBILITIES OF THE COLLABORATIVE REPRESENTATIVES 
REaecphreasgeenntcaytivoefsthuendHe.Ors.tPa.nEd.Ctohlalatbthoerairtirvoelehsamsaasysicghnaendgeinodviveirdutiamlset.oAwlroerpkroensetnhteaptirvoejsecatg.reeto: • tBheetAheliachnacne,gwehagoeanrteinactthinegiraosrgcoannivzeantieorns,o(fwtihthetChoeleaxbcoerpattiivoen)o.ftherepresentativesof • Atendregularlyscheduledmeetings. • CCNooemleladpbsloeArtsaestedivseeslmiCveheranarttbeRleres,ptaohsretthaFoencyduatshreSetiaSdtteernamtteiefgineitcd,,PtwhlaehniN.cheeindcslAudsee,sbsumteanrtePnloatnlaimnditeTdootols,,tthhee • tCiomnetrtiobuwteortkootnhethCeogloaablosraantidveobbjyeschtiavreinsgofidtehaesC,porloavbiodrinatgivinep.ut,andbysetingaside • CmoemthmoudnsiocfatceomwimthutnhiceaCtioolnla.borativethroughmeetings,email,mail,andanyother • iInncfolurdmerpersopveicdtiinvgeiangfoernmciaetsioonnttohethweoargkeanncdypanrodgsreeeskionfgtihnefoCromlaatbioonraftriovem.Tthheisawgielncy. • HelpdefineindividualandagencyrolesastheColaborativeevolvesandchanges. • Beopen,acountable,andflexibletothemisionandthevisionoftheColaborative. • AtendOVW AlSiteMeetingsastheyarescheduled • AtendVERA Retreatsastheyarescheduled.

6 MAY15,2008 
TheColaborative,inadditiontotheidentifiedagencies,hastwoconsultantswhobrinkandodwitiloendgteo,tehxepaebrioevneceli,staenddiatehmisst,otrhyeocfownosurkltianngtwsiatghreloecatol,:stateandfederalprogramsg.In • Providecontentbasedsupportandlinkagetoprogram resources • Provideanobjectivereview oftheworkoftheColaborative Sec. V. DECISION MAKING 
CdThoeecliasfoiboolnorawmtiiavnkegi.nsgecptrioonceisdsetnhtaiftiehsatshbeedeencaisgiorenemdaukpionngabuytthhoerimtyeomfbtheersporfojtehcetHan.Od.Po.uEt.linesthe DECISION MAKING AUTHORITY 
amscTtonhaamdekkeimmPnhrguaoonjndledaieccegcatriintssDi;ignioragfnedisiscmnctftoaoienlrrrsainstnthahedelalrypvicneroagonotghdrgrderaeiamndxnateteatcifrciousncninaoolduanlysnnm;dtamaammbkaiioailnninntgtyaga.agimnueitmenhmgeonrbwitetyoorrfwakgghsreicacnhnhcetiiednpsucr,ollVeujesdE;ceRctsAoaboacurtnidtdviiinstOianeVtosiWn;tgl,imamnietdeektdientygos: TitpnhhafereotdriCcmioripealactaittobiinoongnriasiontnifvtetehheehedaceCosdontlphlsareeibnodosrerutacostisipdvioreeon,ccidmseeisoassnik;gimnndageattakieniunrgtmghp;iornraiioinntrygditwwyrhehitiqeecunmheaissn;ntciddnluegwdtaheedasrmdtbiautinditoidninsigtanilopomnrtoaeljlieemrtceitinstdeegdeaslr.itcvohe:rosaerbtlteins;g DECISION MAKING PROCESS 
ocWopempovmasiulnungeicocaontneiossne.Tnahsbueosduietncismissiuaokenisnsagwndedemrceisasikuoelntswsibinlelpcbaaeuritsmiecipptahacantttfusp’lruaonncdedsewsrspiltlraoremdqiountigreesalotlrwoupnstienarisonhndispo,paenespdnecialy 
pWcmooaemskiwtimnioigilntlmpusr.seoencatefsfrisvo.emWpeoeainacgthrgoerfeaudtsoie.nleWtasevceawlreiolowumhseicfoahrgrdarainsdgaiegesrneftersomcmaelne“tTaoapntpadrlooDapicspahogarrtseueonmuitreiepnsrti”tmotaodri“ysTcdouetscasilsoiuorn- gdsAcrogoarndreeeieestmno.teTmsnhcotea.v”lieen.IdtnToivhmwiedaaugrkadrinolsgwucpaoilnldessehaecdaniresseiuro,swni..,heee.arPcerhohjgeercootruDpsihrmeeceitsmoorb,newtrhiwlelcilshlcdeacelekte-airnnmdwinditeihscwmuhseesmeresbtwehrhesayftoanrreetheoednisrtthoebe

7 MAY15,2008
THE COLLABORATIVE GRADIENT SCALE 
1 2----STOOMTAEWLDHISAWIAsTGthhDeRerIESreEeAaMGrroeERoNEymETouf(o“crIohmmaovinevgesmformoemnet??problemswiththis.”) 3-NEUTRALWWCahhnaayttomwuiilgtlahmltkomtvooeuvyesoayuob?ouu?tWyohuartportohebrleimnfsowrmitahtitohnisd?oyouneed? 4 -MOSTLYAWWGhhRaaEttEmotihgehrtiynofourrmreasteiorvnamtioignhstbyeo?uneed? 5mDies-c-muTbsOseirTosAn.LHitAiegGmhRspErtEhioMartiEtryNeTiqteumirescwoinlsbeensduisscwusilslebdeimasmsigendeiadtealyprainodriteyanrluyminbtehrebmyteheeignrgosu.pThese mmIDfiaaaretymtcebtaroetrwttseiimrvliieabsese“etmpinmrasioiietlr-.iivsteMeizneiessdmsituoibveneesr”tos,hrtwehtioaelgpCbeicoensldlecaaxrbpefooearrtcaitintemigvdmeCtooweldilrlaielabvbtoieeerwdagtiisvitvceheunesraisonidaofvodnarb.nmlocaectkinoso.ntipcreiobryttohmeePerotjinegct.The taIInfas,sbstilhigetrundoaeuutdginothtnailcsstkowhsnehsweeninrteehsxutcssopm,neaecsneeiftniiiscnssudguus.eeccadannantobeetsfbdoeisrcrseutaascsfehdoedra,ctomtnhoseruenlteianxnftotmsr,methaeettiiongngra,wdthiielelnnbtetshgceaaltieshsewureieldwbvielilaabpeplied, sVtTechEhleeRepACdhouwolllienaldeba..ocBrtaeattiswvaeeemwnielmldcieareetitaoitnnegrase,nsfoeeuenrdvciberao,cnakmnodennatdthdtehitaiisotsnsuuaelpsmpmoeraetytsinbaegnsdgaeennndecrocaoutnreafdegvereisanmecememcaaiblleosrrmstaoyrbeevisit aogrerneccoienssaidriesred.ecisionsifnew information,insight,circumstancesorconflictswithintheir

8 MAY15,2008 
Sec. VI. CONFIDENTIALITY 
W ebelievethatconfidentialityisesentialforprotectingthedignityandtrustoftheindividualCaaInnnlifeddonrtamthbeIauntsafioeogr.enmTnahcabeiteoiofsuonwtl,loAiCtwghoeiinnnnfgciodisueeesrnc,CttaiioaonlldnliatyabMdooadrfnarDtdeiisavssceteoloasrsnycudoRrneefofpsirdooterfhtnCientoigsalal.laiftTebyhotyiernaolftafoiwvvueisrcMtociomfenNmstoeabrxnetthdrss:Cs,uaCCrroovonnilviffnoiiddareeswnnottifliilaavillimiiottyylpeooancffctes tcawcooogonenornffkuiicddirnieeeCgnnsow,ttliimlaaiatllhbeiittomiyynrigabtsutehsiiurevdseeeCws.loiinilnllleaccslbouoondrftiantinthgiuvisseetC,athmtoeaefraomtneldorb.ewfSreestdehweeAriilarlplhprseaetsvanpetdeuifxctreteAisvefeadonoardmgceoHtnnoIcPfiiAdediAses’cnrpletorigasoueltilotaayctnoildoaswnw.ssHi.lalWosfwoittlehhloveinewyrta,thphwepehirliyle CONFIDENTIALITY OF CLIENT INFORMATION 
tspaThynhusaeerttpceHrodme.soOgestu’a.oPcllalf.hyEtiain.aonCdnngoidsveliaw.adTnubihtdoaherlsoracteutaaittsvisueiedtameeansngaurtwneinfaieydlglsieneitnrgmhsftocaealtrinnmeitndnfibttnohuigrnetmftrwohaaraotmhitrokeganretoisnfofohentrahr.rafeeulTdCrihntoiahfsloebliarnormbifunootagrrtsamtiuohtairnevvteiiwCov.ooniRllrllewsangbwieulolelialnrdlatobittotioevnberbsee’esalfaonseyhrdfefatodsrhtreeatdtfuoatrneds mlimoirtethdeetsahilasroinngtohfeisneforermgualtaitoionnosr,dseeescAripppteonrsdisxuAch.asnames,locations,orotheridentifiers.For 
CONFIDENTIALITY OF DISCLOSURES OF COLLABORATIVE MEMBERS 
ctiThnhhhefeaelodlCrlHemionn.Olalgcat.eoiPbosno.,nEfrai.adanCtebdoinvoledcluaeitasbctnwohldorietaswhmtuiiivnrsleleetsnlhavoaegetbrsCeobwoeeulshtlhaitoechbthloahdrtmefairontairaydvgueivens.inecdTcluiuhineadisslaemaipndneufidsomncrialmtbogievseareuntsriwcoefyrnsaomyowm.feilpWmeleabebrcesehuournasnsdg.eaeeldTnrahstcbiotsyuaiinswnnedffi,ololtjrrhosmmheba-atnrrtheeeieoleandwtewfodorilrklobef dCaofrtiopeswlecelanudhbsoidscomiihrsoacnaotugifsvbedseyniiostrchnceyuecwmsoCsigetionohmlinlozabuewbestorifttrsehha,aiatBnirtvoooteahufrcedrnoregnemgrfomaeidutmaeipvynbeatebinoraesdul,itttaoocypporapimocgrtsreeheocseei.rarmdtIafeeidstnahcmtnleo.idnsCuivosratlelrlauasbettooharransattwaiavtriemlelhbopeosrpolpdhtrseeecarstneeendtohtp,farettohnpmemroemeotitnegs CONFIDENTIALITY OF INFORMATION ABOUT THE AGENCIES 
rCpTehorloelalcateHebdd.oOurt.raoPet.issEop,.naeCccaotinfilolidacnbawsog,irleolanrtbciievnieeauscsamtegidoraenytesosb.ieTtnhhfdaoiistsrmcitnlhofrtoshoereumdgs.ahtTteohiopuinsstiftwnohfireolcrcbhmoeauanhrtgseioeeldnooimnfnlsaycyy.ostnbefemidrsee’nlacchteeadwngtitoeh,pininotflihoceriemsaatniodn 

9 MAY15,2008 
CONFIDENTIALITY AND MANDATORY REPORTING 
TheColaborativerecognizesthatNorthCarolinaisamandatoryreportingstateandthatstatpilDnaeewcrpasarpoerantqcmsui’tieacrniteretscduomfinsSysbooteancinienacglweSashebiornuvsistcuehesdesp,’menAceodtgssulttelthgceaPtetnrodeatrnoearcaltdeoivxufeplttelSoirneimtrdevsidvicfioetdosruatrDheliepvwiosgitrioohtantalh.ofeTufhsnsueycsstCpitoeoicnmlilaoaslnb’doctihrosaaattbnhivigeleietirywaconiolrdludwnnihtsoycotueisss artwChedoisatdlphltaroeitbtnhssossermeiabgdteioli.mivateylbotoerffrusmtshwtaseinliCltdshoaamltlovaeerbymodrrebeaeaptrliotvserwwtitinitolhlgef.soniDltfluoouarwrctinieotghntehtshemaersaecrnopeduoqarrusttiioernerogydfp,rreoeaplgniocudyrltataihrnsagCittolaiwltlwaiwlbsliohlolrafnavttoehitveaeblsremteataethdeeey,tibnbegelseie,ntvhees pCtiDnhhouseantraisfMniendgsace.netnhsdteaioatcfloiodtruyiysrcPsRlleeoapnsouofwrrtethililnembgNaeryeedeoqedcuvscieruAleorsm.pseeePsdnasrtmdtriuceerilnpiantatgenadtnthsdteootuhNdteeisseicIdmdleospsoAluefsrmtseheeaesnnsCtmdaoterlilenoaptnbooaprnrthadinaigsIvme.esAp,wlmweilmelobrereeenatdinaleitfztoieoarinmleeddof Sec. VII CONFLICT RESOLUTION 
vdodAaepisflcifuineniseirdoideoinnvnbsitdy,meuptxaahepklreseisnCpragtenoi.scdlWetair,vbeeheopiasrsr,cateokctsionrevinoeenfwst.la,iAlcteastindvsadegaesCnpoodtahlfslcaasahitbgoaoeenlrlanesacc,nthiciegvomseem,sewe.mmaeWcubheneeximrpcwaebeitlrcmliitonabtnglhlesoparwaatbtutrtthihneneeirgqrnsefusretewaoenailtndlehdxbeepexvCrpadeoleisilfdrlsfaeiepobrnenoecrnroesacpfsteieiwvsdceeiottiafhvseand TwCohoprrolilnoaniuobggon,hristaramtenivsudoeslp.tuFrtbooieormnaCobootolfeluaoatbunodrdridfapfitefoifrveseeirtneiscvnueeccslecy.esBr,seytssi,ampwloleoenwadrneintdcogoecgcnonoeninzrffgelliiycctthta,tarhwetrcefooouwcnguifhllslioecetudncthoatannhnneocouelitrfoebsuheorafaartbebhodieluitmtyritsigoshiocthnoa.rnge. aATthnhcedroogtnurosogedhuneopstu,uettsrotmphdrieneoteCceeowrsnmshfliwainctietlwlRifbielelpshrouoalsugpetrpdieoesonnsnpinsmreobxoectsei.tnsgos,cmacaacsdoioen,nsteson.TsdhueesteaPrprmopjirenoceatcifDhtirwheeicltisobsreuseuwssiehldoautsolsdicshbteeinct:kabinlewd,ith 1. 2. Identifyingthetopic. 3. Informalydiscusingwhatwewouldliketodo. lWistheednbceMolnooswvei.nnTsghufesoscrewansatnredoptwsbwiethilrlewbahecahmteowdn,eitthwoeraenCdtotlbloaybdtohore.atPirvoejewcitlDmiroevcetotros.amoreformalprocesas

10 MAY15,2008 
FORMALSTEPSTO 1. CONFLICTRESOLUTION 2. Identifyorclarifytheconflictanditssource(s). 3. Limitthescopeofdiscusiontothespecificconflictathand. 4. Listentowhatthegroupmembershavetosayandmakesurethateveryoneisheard. 5. Discusposiblesolutionsfortheconflict. 6. Applythesolutionandresolvetheconflict. ContactVERAformediationandasistanceifasolutioncannotbereached. Sec. VIII COMMUNICATIONS 
TcCmohoelelllaaamnbbiooenrmrgaaftutbiivelveirensapmoruefettmeohsfebseseCtrnaostklileaahlbaoonlrdadetcirvose.lHabobeonlireeavstteivatenhdamtceeleeftfaeirnccgtosivmwemicloubmneimcdauetnsioiigcnnasetiadornetosvifenarcyaillilimtaarpteeoartthaoenftmtthooest . communicationsguidelinAetsalismteindimbeulmow,waendwuilnlfdoelrlostwanthdethinattetrhneasleanmdaeyxcthearnnagelovertime. INTERNAL COMMUNICATIONS 
itTnhhfeeoCrCmoolalllataiboboonrrataottiivavenedirtesfecroolfmganntizdheeosirntheagainetvnthoceylvr.iengartehetwcoomtympeusniocfaitniotenronfalthcoemComluanbiocraattioivnesm:oenmebweirthwinith Internal Communication within the Collaborative 
cTCfbrohouemeliqlladumCibenoounglrntaaoliybctuiaovartresicaoontmnilevlseaeemmbdroeeebrdcetaho.rtsWogivndaeeigztrrwoeeesilcelatlhttheeiooencnckcimosoohmupuirpomrasrpgu,teraunonndigccdirareeeetesorcsstfdtacaairosnnemdidctitmpnplyegau,rrwnsaaoiilnctlnehadaltsetilnraocugcoushmrwt.voimWtitshhuieoeennrawiccaaiahlsnltiiudoosstsnmheueaeiossrsusiaiarnorsiniantsrtetaeimtarennegadlylyafwsoray. sWtaetewmilecnotsm.municatewithintheColaborativeby: • eCIPMmmhoepalaeaslietelbiemnofdogreasrtnotativattehtlieeomanmsetPeefhtmoianusbgreeshr.wsoDuwoilrlcistguh.emTinnheeionrsnatmslelywawyobeercekhhkeaedonldfgoetnahtaeaslnemtdahespetertCteiwonpilgaclar.eebIfadoarmianmtoeievnametchhmbdemourvreceiaensntgiinnntogthotewatPihtlltleaebnnending themeeting,theywilcontacttheProjectDirectorviaphoneoremail.

11 MAY15,2008 
• iutEEnhmmncilsleaau.iisdAllsseltt:hoehemaoiltanleimfllosc,eromimnncafbliteurimordsnianwtigsiiolhrlneobslueeosvsreaekannegtteeoapnnticnllyyegatrdoesetitmtohanebilucsienr,sdwpeiemvilrildebwuneeatsslee.oknMrataentgmdoegntbheecenyrse.grwEraxoilalullympamcpdkloiensrstoermwioblaufetytdeiognnethan prbeoecsseseiipnbtlteot.oftthheeePmroajielscttoDitrheectionrdsiv.iEdmuaaillssesnhdoiunlgditb.eArlelsepmoanidlsesdetnotwbyitmhinem12b-e2r4sshhoouursldifalso • pPPhhhooonnneeecccaaallllllsswwitihlinbe1m2-a2d4ehaosunrseiefdpeods.siIfbalem.esageisleft,therecipientwilreturnthe • oMMfaatiihlliienngggssratnhtatpcroangrnaomt.besentelectronicalywilbemailedbytheProjectDirectorsaspart • Inperson Collaborative Member and Agency Communication 
mcooCoffoemtlDlmhaimrebbeoueCcrnrtoaoiwlctlraiasivlbt,leioancmrnogadmertoimmmvuebaut,einnnarainescgldawyetmweiwlieiilntblnhestahrlsdeaitasriaifepsffofeea.rncnTetsdhinvtetgeowaCaatoagnhlyedelanrafbccrioniocerfomsoartradtimnvihnedeagitrurietonoacndgoteefhgrrnneosciitmzriaeeonssard,ggtwsheatennilhlicizamcyatotspemitooaamnrcftfha,aulvnCnsocoitcelrluaulaontcebftteouterhraerest.i,wvBeoorakrd Colaborativemembersmaycommunicatewiththeiragenciesby: • immCMnofeeeloleeeartttmbiiinnnoagggrtsasitotowinviinetshfhmoaarerdmimmngtbihnemeirsmestremaottiafnoytgrhssme,tfehwoearottmrwtkahilotehsfotttarhhfgefeaminCrioeazlegalaettiibnonocngyrsau,ststBieavosefaf..rCfTdoohlmllilosaewmbeoitnariygnagtienisva,ceclauhmndCdeeomoilnltabhfoebeorrrmsrtawyatpliivlelesof shareinformation,commentsandconcernsfrom thesemeetingswiththeColaborative. • cduCEomepomvl.laeamillbooepnrmattsei,vnaetn.mdCoesmolafbboeorrtrshamtfiovaleylomewmeinmagilbeteaorcsdhmeCsaoigylnlraaebtqoeurdeaastitgveteinmmceyelypeteriernssgopnoonrnessleguntpoifdiecaamtneasti,lsqaunedstfioonlos,w

12 MAY15,2008 
• InteragencyPublicationtatAhhngeeneiunCracoinilleltraseebrpmnooararalyttcspi,ovreeminmmmtaieuinlmnfuoibcprsaemdtraisaottsenihoss,onsubyaulsdbltloeeuumtsitenst.thbhToeehaweirnsdoefroakmrnmonafoyattuihinnoeccnleuHlmid.sOetee.:nPdto.Esor,.gneCatotnchlil.ezaIanbTtoaitohrlknaeitnsnivegeewiPnwosslitientahttntsiencerss,, hcPrraeosajaetecqtduDebiysrteticohtneoraCsob.oluatbowrhaatitvmefaotreruinalifsohromuiltdyabendprcionntesids,tethnecyy.wIfilaldCioscluasbsotrhaitsivweitmhetmheber 
• rPPehhqoounneeestccaaallllrssewspilolnbseemwaitdheinas12n-e2e4dhedou.rFsoriftpimosesliybilnef.ormationrequests,membersmay • Inperson • giCBBniooovflaoaelarrrnddmbasoaMtwrtaeeiiotalelincvtbhiefneogmBrrsoeetalhmareydbermeedrsestpoewettciihnltliegvbeaCenoardleglaespnbuooceynrsastBtiiioobvlnaeersdaf,otscro.thWpmerhmeneseeennxnptttsoisncasghsnieadbdnlceudo,lepnsudrceemmprmnaesreaifntrriygnoumgCp.odalgaaetbenoscryawtiilvlebe ComWspopehelplmecaoinabrbtoleiusmrrsnauweitteieiivesstehsian,earagsinns.tdeTdohdbaceeenastaylewldoailesintneshuenueesnrm,ssnccemeaheleaeltdyidfnosuignrtlsehct,rdlautathmdinmeeien:Caeegyotsxilanltaaregnibr,sdnoetharpaalermtcyeiovoswemeninmglmlttcaeuhotmnienoibctnCaaesoctr,litslocatmonhbnoearceyrePaqcrrtuanoivejlslees,atcemstbm,oeDfuaumiritnle,btdcehoitnrerosgrr.esI.fqTuaheesta edPmrisocejuerscgsteionDnciry.eSmcpteoeercstiaiwnlgmiliestehrteeiqnnugeisrmeshadio.luthldebmeesmchbeedruslwedithtwthoetomteherteiengwsecehkesdiunleadavnadnlcisetutnhleetsospaincof EXTERNAL COMMUNICATIONS 
pawTDnhrehodepovaCciwdrrotieosmliraaskebsnbwoertrroiaotvahtifdciosHeinbemoaarrsiellgetacharoon,pgfiHznosaauipzytpuiewoplsanoottsohri,otdeDnfoRiismver.igTsppiihoorooernnjtyaeaoilcnnftMccDealeeucodadtiffievccaiatbonliuemdCtsemHaanranuteredndnripc,ooarGftotoilHmoiomenodasittrSeewiandsimgtuth.asoTtre:haixtieMatnsenaeorbnCusialnltiianlttyakkiceiean,hynfoPadsrlitdtoamhjekearebcsyhatsose,ldtdheers CTcsthuhhoepaelmnpaPgob.rerooTtrjhoseaevstcesyitverseDttmeiimrmmeaecyecmt.iohnbrPacsernluorwgsddeieumlacncantoesydmwacenosmnldmehutmamntneiauccrtaneset,isrcebioaarwtnloesi-ctgowhhofuiikttnrehhegyeskc,seCoptyoamrlkeslmtaesashbukoorenerlhidalceoetaailrtvdssieoeeo’nsrsns,wwataonoittdrhplekroeaowtxsmhttileelaorrbtnqieenauftmlaohsrarettmademkreaelyitashiosvboianaoldisnltaeihsarba.snlte.dto rveiscioognnoizfetshethCeoilmlapboorrtaatnivceeaonfdextotegranianlcboumy-minufrnoicmattihoenmsw.AitdhdOitVioWnaalnyd,tVhEeRCAo.laboration

13 MAY15,2008 
Externalcommunicationstrategieswilinclude: • Teleconference/tTehleecPornofjeercetnDcieresc.PthoorsnewcilallclosmmunicatewithVERAonaweeklybasisthroughscheduled • aoPPvrrfeeatsshilssaerrbCeeleolleeltlaaaossbeekosseryawantsiiltdvlaebkMeeaehnadodvialadmilmeaerbadslt.ieaerfmoiaralsatenryiaelsx,tesurncahlaksenyeswtaskpeahpoeldrearrstichliegsh,liwghiltianlgsothbeewmoardke • nEEmmeeaadiillescdo.mEmmauinlwicailtiaolnsoswbeilsebentsetontsttaokVehEoRAldeornsaaswneeeekdlyedba.sisandwilbesenttoOVW as • PMrainiltedmaterialswilbemailedonanasneededbasisandasproductsarecreated. MEDIA PLAN 
afacToonhfrmdoetchmCianeolfulopClnarooimbcilnaolaattrtibaooiootfnirnotacahntalaivvnnteaerolweaucqnecsuudsperachsploaetenna.rTrdsahelaerivnstetidcshrhlaceeaolsalln.lefsorvPieresrmetolsemja:enisectntntacitoDnniomidernaefmerfceddtuocnpmtrir,uceeSandsyttsiibiaolrineltrhelMeweqaaiuCtsneheons,lttlswhasietbiwluolmharbtaeeeitrodietvnihaeate.hldTempehrCseiesiodgslsnilaaarcebteoolesnraatstaeicv,teis mCanoeoldatihabeodrriapreteicvrtseloy’snua.scHitnoigvwittehieveseara,grierfeoaendmlyuepamopbnaertrtaolokrfigntaghnepizoianitnfiootsrnmorraetpcieoreinvsesssorueaglemhates,detih.aereaqgeunecsytimnawyhsipcheatkhetothe Standard Press Release 
CACTDhoogireellellaancPbcbtroyooorrrjm,eaaSttceiiytvvmbeeDibil.iresTMerhacsaetcnmoopnramas,yctwpkouoeilsrnlteedewstenphivltoilesonilnmfodctpelthuodaediaameinlpaeqgadusecitinakrayeenp.rtdaTataclhokrmidesatedmpdwdreeiraidetshsisiansrgqepmeulaneiecreadkiesreiaeastl.aiwiTnnbhqifoloiulsuribtrmweiteiahrlsleteiwbvoeHihne.uewOarseb.eePodd.tuEhobt.enyCthoathelsleaebmPoriro-ajeticvte. annualbasis. Situational Press Release 
TotohfetbheCeowClroaitlbltaoebrnaoatrinavtdeivrreee.lceIotagcsnoeiduzel.dTshathlissaoctaitnnhceilnurecdleuwdailelcbrhieisgioshclmicgaahsntisaognoesfmswpehenectniaplareesvspesenrcetisalelaapnsrdee.sasIcfcraeolcmeraipssliiesshswhmioleunnldetsed

14 MAY15,2008 
ocurwithinamemberagencyorwithinthecommunity,andthemediahasmadearequesttrpeueirstqoehupdeeorussanteiodmfofpertrmmheelsbyseParrrmeoajlgeoeeacnnstgecDtywhiroeeilrclattbgoheernseCcmoiorealslmial.ebeIndomritnabosteittvrhasenetcaoCesocsalrwlaawfhbtheoaorrnleaeta,aivptghepeernmocCpeioemrlsilaabatbeeroerpsruarfentoisarvsbefreleweeltdielolabcascoeocnkntvhvaeeannntdeew,aitltlhtbeheeo raeplperaosvea.l.ProjectDirector,SybilMann,wilspeaktothepresregardingthissituationalpres Informational Newspaper Articles 
amwArrhettioimccllweebsesilrwlrsetihwlllaeitbnleledrefemotsorpawotilhanterdhdeHewmd.Oitfht.ooPcr.aEhpl.aluCnCbogolliellcalsaabotboiororrncaaot.timivvemewmeinleltmsbewbewitrhrsiitnftoearnrreebvqyiuePewrsotjaeendcdttiiDnmipreeucftrt.aoCmr,oeSlyaabnbiodlrMraetavinvisene,d 
Sec. IX KEY TERMS AND DEFINITIONS 
Abuse -- piinnnhecdeyleusdpidsce,eandladehcenetAnsyabcilbnutehygs,eacoprfiesestarartstahpoinenengrgaisenlobrfcalnaiincr.rrteDiaieo,odrndmdse,oietnafisoynptindinhcgtyavoslailiofccoalacetmelhn,seimcslryete,aoonscretitnacsxfalut,orhaoeralmrgtaieavsimmsteiaroopu.nteTlitdoth,henirsaaattcphlapweenaiaeliilnnmnhdcuoelsputltpiodoaneilnnkawaicnlr,pigetmehaarhserseoenoltnfdaoilanranmgndsbdcaoasfnic abuse. Accommodation cpoemrsmonusnwiciathtiodnissa,–b(ii.leitM.i,eolsadnaifgnicudaaDtgieoea,nfssppoeererascodhjn)u,sst.thmateanltlsowtofporroegqraumalsa,cecnevsisroannmderenctesioprtofservicesby Collaboration – sguocaclse,sasjaonidntslyhadreTinvwgeolooofprreemdsoostrurerucacegtsueranencidaensadwargaerresdpesoi.nngsitboiglietyt,hmeruttouacolamumthiotrtiotymauntduaalcrceoluantitoanbsihlitipysfoarnd 
Consumer, Client, Constituent – taegremncsiwesilwlbheeuresebydtihntiserpcehrasonngemabaalyypu.esrestohnesseerrvveidcebsyoorrauuttihliozirnizgetahneostehrevricteosaocfttfhoerChoelrl.aTbhoerasetive 
Deaf Persons - andareapartofTthheeltaenrmguaDgeea,fcpueltrusorenarnefdleccotmstmhousneityinodfivDideuaaflpsewohpolei.dentifywith,understand deaf and hard of hearing - acquiredeafnesatsomepoInindtivinidtuhaelsirwlihfeo.havesevereorprofoundhearinglosorwho

15 MAY15,2008 
Disability – Afunctionallimitationthatrequiresanacommodationtoperform amlriemsoqvivutoeaiirmcteieode,nnstsopt,mecaeaancrydhryimnaocnouldubtdildlaeitanyibgl,yaurlaelaigfsnepeci.earac,ttcioovrigtyniefiutsi,nvwecthfiouennthsc,teisroesnnists,uodaritymiofeunnnaslcitooironnpasle,ersvxtatarsmeivmieneoasv,aemnrdetinfmfatutaenilg.chutFeeiuoa,nnlatcssht,iwoenlall 
Disclosure -- otherwisenotbAectshoafrsehda.ringpersonalinformationaboutviolenceandabusethatmight Domestic Violence -- gawpinhritdlyfhsrciiinceoaneinldr,tcsmii,mvefeaanmtcteoainllr,yeterlmaomtleioiomntniDobasoenhrmraiespll,e,asos,ftitiranoicncanadnvsrichaoeiiabglpelui,.vnsTseceehrersxes,iusmcpaaaaleniafadobinnrousmvrsoueuolsvnaefepndaadsbtpioudsots.gauealskcienihnsa,agrpn.aadDcrotmtenmraeieizrnsestt,daicbibnovyyicofaorleinpentanrctodetlesocronacrcnouifrnspcoluwdeer: 
Duty To Warn 
froerlatthioenirshpripotweic–tthioTanhc.elidenuttytopodsisscelsosseedobtyhearmwiesnetcaolnhfeidaletnhtpiarloifnefsosrimonaatliownhtooahnasinatethnedreadpeviucttiicm 
Exploitation - mdatiseradisbikcil,aitttyhior(nioesusag)nhfTodmhrselihasiuelbllseoteegraroolfrroomsrreaaixmnnuiopaptlruhoalepacrtte’sisro.nupsrooeffoitthfoearnaadadudvluatl’ntstwraegitsehoaudnricsdeamsbislaiutycyihn(icaelssu)md,ewouhnsoeiyni,sgfvotuholedn,eacrdaluoblttlhewinoigtrh, Mandatory Reporter tfuhnecstuiosnpaicliodnisatobitlihtyeiorr–cowSuthnaotteyislDainewcpaarpertaqmcuiiteranettseodafnisSyoobcneieianlwgSheaorbvusicsueessdp’,eAncdtesugtlltehcaPtrteoadtneocartdievuxelptSlioenirdtveiivdciedtsuoaDrleivwpisiotiorhtna. 
Perpetrator – asault,rapeaAndpsetraslokninwg.hocommitscriminalbehaviorsuchasdomesticviolence,sexual Rape – aAslsoetxhueaUrlnfaodsresmarusNloto.frtuhnCwaarnotleindaolarwno,nth-ceotnesremnsruapalepoennleytrreafteiorsnt(oaspdeenfilienepdenbeetlorawti)oanreofrethfeerveadgitnoa. 
Sexual Assault iobsrenifnoogtregfioigvrnecenod,bsjoeerxc-upt-sra,Teluhsnnsiasuwmrisaeendactnteaoudlmiptneogbru,rfceoahlnrliamdntgsseeeorxmxfuutahawlelhhaibaccrrtheasa,sinsfsomctslru,ecdvenadetgs.ainnnoaa,nlpcooernnoisrsea,nlosprueaannle,utusrnafwotiroanwnthbeiydchbtoocudocynhspienanrgtt,s 
Stakeholder -- vtoictsiymstseomrssuchrvainvgoTershaoonsfdevhiwoolhweonichteawvaielnldaafavfeebscuttseepde.irnstoenrseswtitinhtdhiesawbiolirtkieosfatnhdeDCeoalfapboerrsaotinvsewashoitarerelates

16 MAY15,2008 
Stalking -- ObsesivelyfolowingorharasinganotherpersonwiththreateningbehaviorouInntwerannetteodraodtvhaenrcfeosr.mStsaolkfetreschcrneoaltoegyemtooaticocnoamldpilsisthretshse,ifregaoraalnsd.intimidationandmayuserthe Survivor -- violence,seAxupaelrassosnauwlth,oraispleivainngdasntadlkfuinngc.tioningafteratraumaticeventsuchasdomestic Systems’ Change – tccDhhheaaaatnnfggbpeienecsrgosamoorefneosoerwfgmshatnboreaizatdaredtegFieooivcdcnicuiaimtnslimiprtnehogsserpootcaornunnsslcutseuersvrstaeievtnmhoodrfrsoostuahcodcgefuhdvorrirreonegslovaesitninenoicwzgenatlatayhinnoeaddntnaastelhobteeeudtrhslsaeeatovt.ifoeIttlpnhioesesfryoasmfolpapnarsonsotlacwoicegviiesteeshmsridanteinivnmsodtaelbbvp.iuirlTniotthgicaeeetlssshdeoaeunaredts theleveloftheindividualemployee. Victim – Apersonagainstwhom acrimehasbeencommited. 
SEC. X WORK PLAN 
uptpThhnrraooedtddeftuuorhsccleltttoasstwnioimsdifnasetglhtifghwernaaoPetmrldeakeanwpcnmlihiatnahnpgyrbicdoPuhheddanaugnstceiegfteimebpfysrurototshjhtmeeebcttpeHiirmoa.oOnpjese.pPtctro.thoEertv.doiCemudotgielmlbhabyebuDOofterrVcaaaeWlmtsmiovepebrfre.eoiTocrrhor3tegth1one,Ci2mzoce0lools0amv8tbihpno.aTlgretahtttceioioovCntmehooueplfnalnetdbheteoixeorrtnsafptitvoairvenofeddthasuelcsto. 
April 2008 Deliverable: 
Collaborative Charter 
May 2008 
Deliverable: 
Focus Statement 
July 2008 Deliverable: 
Needs Assessment Plan and Tools 
September 2008 Deliverable: 
Needs Assessment Report 
December 2008 Deliverable: 
Strategic Plan