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Continually discussing organizational needs and exploring methods for serving all members of the collaboration should be an essential part of the process. It is helpful to inform members early on that soliciting feedback on the collaborative process will occur on an ongoing basis. Allowing all participants to voice their opinions makes everyone feel valued and avoids leaving out topics that may need attention. To ensure that people provide honest feedback, it is important to create an environment where people are comfortable speaking openly about what is working and what may need improvement.
Figure out how to respond effectively to complaints from the collaboration feedback. Address all outstanding issues. Effective response to complaints will reduce friction and provide good examples and insight for the future.