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Human service transportation includes a broad range of transportation service options designed to meet the needs of transportation disadvantaged populations including older adults, people with disabilities and/or those with lower income. The link between transportation and human services is strong. Problems with transportation inevitably create problems with community integration and independence. Consequently, many elder services, human services and faith-based service providers have built the capacity to provide transportation. Individuals have different needs and may require a set of different services depending on their abilities, their environment, and the options available in their community. Examples may include,

  • dial-a-ride (responding to individual door-to-door transportation requests),
  • the use of bus tokens and/or transit passes for fixed route scheduled services,
  • accessing taxi vouchers and/or mileage reimbursement to volunteers or program participants.

A recent federal initiative, United We Ride This link will open a new browser window., seeks to make sense of these abundant resources that have never before been coordinated.

United We Ride This link will open a new browser window. is an interagency Federal national initiative that supports States and their localities in developing coordinated human service delivery systems. In addition to State coordination grants, United We Ride provides State and local agencies a transportation-coordination and planning self-assessment tool, help along the way, technical assistance, and other resources to help their communities succeed.

There are some local areas that have already established sophisticated linked systems that meet the United We Ride This link will open a new browser window. goal of coordinated transit. Others are in the planning stage.

You should be able to find out what exists or is being planned in your area by Contacting Your Regional Representative This link will open a new browser window..