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Communication Environments

Overview

Communication is the process of exchanging information and ideas. It is a fundamental component of social behavior -- the transmission of messages between a sender and a receiver using any of the five senses. Communication is the most important component of the work social service providers do, yet, at times, providers are unaware of the amount of information survivor’s miss when the form of communication does not match the survivor’s needs.

Successful communication between providers and survivors can ONLY be achieved when survivors’ abilities are not presumed and adaptations are readily available and easily achieved. But, it is important to be aware; survivors are not always explicit about what their needs are for a multitude of reasons -- they may have encountered countless obstacles in the past or they may not be knowledgeable regarding appropriate solutions to communication barriers. The first and most important step in creating a welcoming and supportive environment is being proactive and finding solutions before challenges develop.

Providing communication that maximizes effectiveness demands a collection of strategies:

  • Improving approaches that providers use with everyone.
  • Learning flexibility and adaptability when new information is obtained.

  • Providing alternative communication when specific needs are identified.

    In This Section

    Understanding Factors that Effect Communication

    Communication must take into account: individual characterstics, cultural dynamics, functional limitations, differences in learning and environmental conditions.

    Developing a Communication Plan to Fit All

    A universal approach to communication benefits as many people as possible regardless of age, ability or situation.

    Adapting Communication to Meet Specific Needs

    Includes information on assistive technology, visual aids, Interpreters and Facilitated Communication.